Mohamed Ali Albulushi

Insurance Specialist

Oman

Profile summary

Customer-focused professional with experience in hospitality, customer service, logistics, and insurance operations. Skilled in communication, problem-solving, and client relationship management. Proven track record in improving customer satisfaction, reducing resolution time, and increasing policy renewals. Seeking a growth-oriented role.

Career highlights

Increased Policy Renewals 15%: Achieved a 15% increase in policy renewals by building strong client relationships at Leva Company.

Reduced Complaint Resolution Time: Resolved customer complaints quickly, reducing complaint resolution time by 20% at Logistics Company.

Key skills

Skills
Customer Service & Communication: Conflict Resolution, Problem Solving, Client RelationsHospitality & Sales: Guest Relations, Sales & Upselling TechniquesOperations & Management: Time Management, Teamwork & AdaptabilityTechnical: Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Insurance Product Knowledge (Specific Lines: e.g., Property & Casualty, Life & Health)Insurance Regulations & ComplianceData Analysis & Reporting (Insurance-Specific Metrics)CRM Software Proficiency (e.g., Salesforce, Applied Epic)Cybersecurity Awareness (Data Protection & Privacy)

Professional experience

Insurance SpecialistSep 2024 - Sep 2025
Leva Company

- Processed insurance applications and renewals in compliance with company policies. - Guided clients through claims processes and provided product information. - Achieved a 15% increase in policy renewals by building strong client relationships.

  • Processed insurance applications and renewals in compliance with company policies.
  • Guided clients through claims processes and provided product information.
  • Achieved a 15% increase in policy renewals by building strong client relationships.
Customer Service RepresentativeFeb 2023 - May 2024
Logistics Company

- Coordinated with operations to ensure accurate and timely deliveries. - Resolved customer complaints quickly, reducing complaint resolution time by 20%. - Handled order tracking and maintained a high level of customer satisfaction.

  • Coordinated with operations to ensure accurate and timely deliveries.
  • Resolved customer complaints quickly, reducing complaint resolution time by 20%.
  • Handled order tracking and maintained a high level of customer satisfaction.
Customer Service RepresentativeJul 2022 - Dec 2022
Awasir

- Assisted customers with inquiries and processed 50+ daily service requests. - Achieved 95% satisfaction rate by ensuring professional and clear communication. - Supported order tracking and issue resolution processes.

  • Assisted customers with inquiries and processed 50+ daily service requests.
  • Achieved 95% satisfaction rate by ensuring professional and clear communication.
  • Supported order tracking and issue resolution processes.

Education

Diploma, Tourism & Hospitality Management + (Foundation Program)Sep 2021 - Nov 2022
Oman Tourism College
High School or equivalentAug 2020 - Jun 2021
Oman